Frequently Asked Questions
Everything you need to know about our translation technology and services.
What is the typical shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do you offer a warranty on Timekettle devices?
Yes, all our electronic devices come with a standard one-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do the translation earbuds require an internet connection?
While our devices perform best with a stable Wi-Fi or cellular connection to access our cloud-based translation engines, we also offer offline translation packages for select models.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I update the firmware on my device?
Firmware updates are managed through the official Timekettle mobile app. When an update is available, you will receive a notification within the app to sync and upgrade your device via Bluetooth.